Privacy Policy
Last updated: February 2026
1. Overview
StrataMate ("we", "us", "our") is committed to protecting your personal information and your right to privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and contact details you provide when signing up for the waitlist or creating an account
- Property Information: Strata plan details, financial records, meeting minutes, and other property-related documents you upload
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration
- Device Information: Browser type, operating system, IP address, and device identifiers
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process your waitlist registration and send you updates about our launch
- Communicate with you about the Service, including support and administrative messages
- Analyse usage patterns to improve user experience
- Protect the security and integrity of the Service
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the Service (e.g., hosting, email delivery), subject to confidentiality obligations
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- With Your Consent: When you have given us explicit permission to share your information
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
7. Cookies and Tracking
We may use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service with a revised "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via the StrataMate platform.